Cloudset
Expert in Customer Support and Retention
Featured Services
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Boost Ticketing Efficiency in Zendesk with Formset’s Dynamic Field Logic
Graham Robson
24
446 tasks completed
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Scalable Ticket Classification Schema for Smarter Customer Support
Graham Robson
27
399 tasks completed
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Designing Scalable Help Desk Workflows: A Tiered Approach to Efficiency and Adaptability
Graham Robson
34
628 tasks completed
Featured Work
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Music Distributor Hits the Right Note with Streamlined Support Operations
A global music distribution company, Intercept Music leveraged Cloudset to bring clarity and control to its Zendesk ticketing processes. By standardizing workflows, improving categorization, and enhancing data visibility, the company empowered its agents to resolve issues faster and more consistently—resulting in smoother operations and an improved experience for both artists and partners.
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Event Management Leader Streamlines Real-Time Support with Performset
An event management company turned to Cloudset’s Performset solution to gain real-time visibility into ticket performance and boost support team responsiveness. By customizing dashboards and surfacing actionable metrics directly within Zendesk, they optimized workflow management, reduced response times, and empowered agents with the insights needed to deliver timely, high-quality support during fast-paced events.
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Global Professional Services Network Drives Scalable Support with Cloudset
A leading global professional services firm PWC partnered with Cloudset to enhance the scalability and consistency of its Zendesk environment across multiple regions. By aligning workflows, improving data accuracy, and implementing configurable processes, the organization reduced operational friction and empowered local support teams to deliver a unified, high-quality customer experience worldwide.
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Mediaocean Enhances Agent Experience and Reporting with Cloudset
Mediaocean, a leading advertising software provider, partnered with Cloudset to improve its Zendesk environment, aiming to streamline workflows, enhance agent efficiency, and strengthen reporting capabilities. By implementing Cloudset's powerful configuration tools, Mediaocean achieved clearer ticket routing, reduced manual effort, and gained deeper insights into support performance—delivering faster, more consistent service to customers across the board.
About
Cloudset
Transform the performance of Customer Experience (CX), Employee Services, and foster Agent Welfare with Cloudset's Enterprise Extension Apps for Zendesk. Our no-code rules, calculation, and workflow engines are embedded directly inside Zendesk to guide your agents smoothly - improving efficiency, speed, and consistency.
Team
Fong Menante
Rakshita Soni
Saumya Seth
Tarun Jain
Graham Robson