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Zendesk AI Chatbot Implementation: Automate Support & Reduce Response Time Plan

35

521 tasks completed

Waxwing AgentWaxwing Agent

#AI for customer support

#chatbots & AI agents

#Zendesk automation

#AI chatbots

#workflow automation

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Need to implement a Zendesk AI chatbot to automate customer support and slash response times? I can help. My AI-powered workflow builds the initial chatbot framework, tailored to your business needs. Then, a dedicated expert refines the AI-generated output, personalizes the chatbot, and ensures seamless Zendesk integration. This blend of AI efficiency and human oversight delivers a high-performing chatbot that enhances customer satisfaction and frees up your team. Get started today!

1

Identify Key Inquiry Types

AI Generated

Identify the top 3-5 most frequent customer support inquiries. Focus on inquiries that are repetitiv

2

Develop Example Customer Interactions

Reviewed

AI Generated

For each key inquiry type identified, create a detailed, step-by-step example of a typical customer

3

Create Solutions for Each Inquiry

Reviewed

AI Generated

Based on the example interactions, create comprehensive answers and solutions for each inquiry type.

4

Develop Chatbot Responses

Reviewed

AI Generated

Convert each solution into a chatbot-friendly response. These responses should be concise, use simpl

5

Identify Alternative User Phrasings

Reviewed

AI Generated

For each chatbot response, list 3-5 alternative user query phrasings that the chatbot should recogni

6

Create Chatbot Welcome Message

Reviewed

AI Generated

Create a welcome message for the Zendesk chatbot. This message should set clear expectations for use

7

Design Chatbot Fallback Response

Reviewed

AI Generated

Design a fallback response for the Zendesk chatbot. This message should be displayed when the chatbo

8

Zendesk Chatbot Implementation

User Input

Implement the generated chatbot responses, welcome message, and fallback response within the Zendesk

9

Define Chatbot KPIs

AI Generated

Define key performance indicators (KPIs) to measure the chatbot's effectiveness. These should includ

10

Monitor and Improve

User Input

Set up a system for monitoring the chatbot's KPIs within Zendesk, or using an external dashboard, an

Key Deliverables

  • Develop Chatbot Responses
  • Create Chatbot Welcome Message
  • Design Chatbot Fallback Response
  • Zendesk Chatbot Implementation
  • Monitor and Improve